Great customer service through technology
At Done Plumbing & Heating, the challenge was to find technology that improved performance and enabled them to better serve customer needs. In this customer story, you'll see how Lenovo ThinkAgile with Microsoft Azure Stack HCI delivered.
How has Done Plumbing & Heating improved customer service?
Done Plumbing & Heating has embraced technology to improve customer service by equipping technicians with iPads for better communication and documentation. They utilize the Lenovo ThinkAgile MX platform, which allows for efficient job pricing and storage of important data, including HD videos of sewer inspections. This technology-driven approach has helped them maintain a competitive edge in customer service.
What challenges did Done Plumbing & Heating face before the technology upgrade?
Before upgrading to the Lenovo hyperconverged solution, Done Plumbing & Heating faced performance issues with their existing Virtual Desktop Infrastructure (VDI), which was slowing down operations. Technicians experienced crashes and difficulties with remote access, impacting their ability to serve customers effectively.
What benefits has Done Plumbing & Heating seen from the Lenovo solution?
Since implementing the Lenovo ThinkAgile MX platform, Done Plumbing & Heating has seen a 23% increase in sales. The new system has eliminated performance issues, allowing for smoother operations and better service delivery. Technicians can now upload and download videos more quickly, providing customers with timely information, which enhances their overall experience.
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